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    Our guide to London: Tourist Information


    Most banks are open Mon-Fri 9:30am – 4.30pm and some operate a limited Saturday morning service.  You will find 24 hour banks at Heathrow and Gatwick Airports.  Currency is available in larger travel agents, some stores, hotels and post offices, or at independent bureaux de change.  The currency used in London is Pound Sterling (£).   Traveller’s Cheques and International Credit cards are accepted at most department stores, hotels, large shops and restaurants.  There is no restriction on the amount of Traveller’s Cheques changed.


    There is a 20% Value Added Tax (VAT) added to most goods.  However, non-European Union citizens can claim back VAT on most goods.  Refunds for VAT tax can be obtained from many shops.  Ask before purchasing.


    Public telephones take either coins, telephone cards (available at most newsagents, post offices and many bureaux de change), or credit cards.  Directory Enquiries (for help finding a number): 118 500 or 118 118 (within UK); 153 (International numbers); 155 (calls abroad).

    24 Hour Emergency Help

    Dial 999 or 112 for an ambulance, the fire service or the police.


    Electricity is supplied at 240 volts in London, with a 3 pin plug fitting for most applicances.


    Hotel staff: discretionary. Tour Guides, taxi drivers and in restaurants (unless a service charge has already been added): around 10% of your bill/fare.

    Lunch Hour

    Usually between 1.00 pm and 2.00 pm when cafes and sandwich bars tend to have longer queues.  This can be a good time to go to restaurants trying to attract lunchtime crowds with set price lunch menus and cheap deals.  Lunch in the City tends to be earlier: noon – 1.00 pm.

    Rush Hour

    Try to avoid travelling between 8.00 am and 9.30 am and between 5.00 pm and 6.30 pm Monday to Friday when tube trains and buses are packed and it is difficult to find a taxi. If you are travelling short distances, it can be quicker and more pleasant to walk.

    Early Start

    Attractions such as the Tower of London and Madame Tussauds are always busy no matter what time you get there and if possible it is better to book online and avoid the long queues.  Most attractions are least crowded early in the day.

    Late Evenings

    Shops and galleries in the capital often have late-opening evenings when they are less crowded than during the day.  The shops in Oxford Street, for example, open late on Thursday evenings.  Major exhibitions at the Royal Academy and elsewhere sometimes stay open until late.  The V & A remains open until 10pm on Wednesday evenings and on the last Friday of each month; Tate Modern is open until 10pm on Fridays and Saturdays.


    Some of the most popular shows and events in London theatres are heavily booked far in advance.  However, they often have seats available for their midweek and Saturday matinees.

    Embassies and Consulates

    These are situated around the West End, Mayfair, Belgravia and Kensington.  They will help if you lose your passport, need a visa or legal assistance.


    United Kingdom Customs are usually quite lenient with tourists.  Do note that pet animals entering the UK must have a current import licence and undertake six months of quarantine at approved quarantine premises.


    Known as Chemists, these are open during shop hours, some until late, and give advice on minor ailments.  Boots is a large, well-respected chain with branches throughout London.


    These are located all over central London with 24 Hour emergency services, including dental hospitals.  Walk in Accident and Emergency treatment is always free.

    Women Travellers

    Women often travel alone in London, but, as always, precautions should be taken.  Use busy, well-lit streets at night, don’t travel in unoccupied carriages on trains or the tube and always use registered black cabs.

    For further tips or information, contact the London Holiday Studios support desk at: desk@londonholidaystudios.co.uk


    The Comedy Store

    Widely seen as the birth place of alternative comedy, the Comedy Store has catapulted many stand-ups onto TV.  Improvisation on Wednesdays and Sundays.  Thursday nights offer try-out spots for those brave enough to handle the hecklers while Friday and Saturday provide two shows  at 8.00 pm and midnight.

    Apollo Victoria Theatre

    Theatre in London, England The Apollo Victoria Theatre is a West End theatre on Wilton Road in the Westminster district of London, across from London Victoria Station. The Apollo Victoria Theatre opened on 15th October 1930.

    Capacity: 2,304

    Big Ben

    Of all the attractions in London, Big Ben epitomizes the culture of the capital.

    You’ll find Big Ben in Westminster, right in the heart London. The attraction is amongst countless other sightseeing attractions, including Buckingham Palace, 10 Downing Street, the Houses of Parliament and the London Eye, all located within walking distance of one another.

    Hayward Gallery

    The Hayward Gallery was opened by the Queen in 1968 and is an outstanding example of sixties brutalist architecture and one of the few remaining…